Parenting Through Cancer Terms and Conditions


1: General

Before you use Parenting Through Cancer we recommend that you read:

  • our privacy policy;
  • our terms and conditions of use, as set out here which, together, are the Terms and Conditions that apply to your use of our website.

By using this website, you agree that you will use the website while following the Terms and Conditions. is intended for use in Australia and New Zealand only.

For the purposes of these Terms and Conditions, “Canteen”, “Parenting Through Cancer”, “us”, “our” and “we” refers to The Australian Organisation For Young People Living With Cancer (ABN 77 052 040 516) (CanTeen), as operator of this website, and “you” and “your” refers to you, the client, visitor, website user or person using our website.

We may change part or all of the Terms and Conditions at any time. The most current Terms and Conditions will always be posted on this website. If you continue to use our website, this means you accept the Terms and Conditions that are current at that time. If you do not agree with any of the Terms and Conditions (or any changes made to them), you should immediately stop using and accessing the website.

2: Using our website

2.1 How to register

In order to interact with the Parenting through Cancer website (comment and connect with other users, apply for events), you will need to register and log in.

Registration requirements

To register you must be a parent who has or had cancer; whose child has or had cancer; whose partner had or has cancer.

When you register on the ‘Registration’ page, you will need to provide:

(a)   a user name and password (Your Login); and

(b)  your email address

(c) mobile number

(c)   your gender

(d)   your cancer situation

(e)    your postcode

(collectively, Your Registration Information).

You will need to provide us with accurate and complete Registration Information and keep Your Registration Information accurate and up to date. 

It’s best to register with an email address or phone number that is private. This means that only you know the password and can see the emails/messages that come in and go out.  Your username and password also keep your information safe so think carefully about choosing a password that other people can’t guess easily. 


Your login

You must not provide details of your Login to any other person. You must not allow any other person to use your Login (exception given to where technical difficulties are encountered). 

You are responsible for all activity that occurs under Your Login. 

In the event that you experience technical difficulties, unresolvable by remote support, a request may be made by Canteen’s Data & Technology team to access your account using your login details. Access to your account will be for the sole purpose of resolving your technical issue. In the event that this occurs you will be required to reset your password to ensure ongoing privacy. 


2.2 What you can do on the Parenting through Cancer website

2.2 What you can do on the Parenting through Cancer Community  

Once you have logged into the Parenting through Cancer Community there are a number of services that you can access and use: 

Your Dashboard 

Once you have registered and logged in, you will be able to access your personal ‘Dashboard’ (Your Dashboard). 

In Your Dashboard, you can follow the visual and text prompts to: 

(a)   contact a counsellor; 

(b)   chat online with other users in Discussions; and 

(c)    use your mailbox to send messages to other users (Private Messaging). 

Connect with other parents

On the ‘Parents Like Me’ page, you can search for other users registered to the community by cancer situation, gender, age, and location 

Participate in Discussions

On the discussion page, you will be able to: 

(a)   read forum threads; 

(b)   post comments; and 

(c)   add ‘I Get It’ and ‘Hug’ to posts 


As a registered user you can write a blog on anything related to your cancer experience 

Contact a counsellor 

On the ‘Contact a counsellor’ page, you will be able to access counselling sessions (Personal Counselling Sessions). On this page, you can: 

(a)   chat to a counsellor online; 

(b)   get a contact number to phone a counsellor; 

(c)    email a counsellor; and 

(d)   request an appointment with a counsellor. 

Personal Counselling Sessions 

You can receive personal counselling sessions online via webchat, by telephone, email or in-person. 

Personal Counselling Sessions are provided by health professionals. 

If the website/app stops working and we are in the middle of a Personal Counselling Session with you online, please call 1800 945 215 to continue the session. 

The support, information and advice that we provide to you during a Personal Counselling Session will be based on the information that you provide to us.  Please make sure that you provide truthful information and bring to our attention anything that you feel is important. 

You are responsible for how you interpret or use the Personal Counselling Sessions and any actions you may take as a result of the Personal Counselling Sessions. 


2.3 Parent Community rules

We want the Parenting through Cancer Community to be helpful and safe for everyone.  When you use our website and chat with others in the Community, we ask you to follow our Community Guidelines found under Resources.[KS1] 


2.4 Canteen may suspend your access and remove your information

You may stop using the website at any time for any reason, without notice to us.

We may terminate, disable, lock, block or suspend your access to the website if we feel that your access is not in your best interest or the interest of others, or if you have not followed (or we reasonably suspect that you have not followed) these Terms and Conditions.

We may also remove information that you provide that we consider offensive or harmful or not in the best interest of others.

2.5 Our duty of care

If at any stage we become worried about your safety or the safety or someone close to you, we may need to get other people involved to help you. If this happens, we will need to let them know enough information to help you. If we think this may happen, we will try our best to let you know first.

If we see from your communications (including Private Messaging) that you are distressed, we may reach out to you via Private Messaging if it is between the hours of 10am and 10pm on a weekday or 11am to 6pm on the weekend, and we may take other appropriate steps (e.g. notifying health services) to help protect your health and safety. It is your choice whether you want to respond but we hope that you will so that we can support you in the best possible way.

2.6 Canteen may use material you post or share on the Parenting through Cancer Community website

You grant us a royalty-free, non-exclusive, perpetual, irrevocable, transferable, sublicensable, worldwide licence to use, publish, reproduce, transmit, distribute, modify, edit, display, translate, enhance, sublicense and adapt Your Content (but not including personal information) and all intellectual property rights you may have in Your Content in any medium and for any purposes.

By posting Your Content on our website, you consent to us using, publishing, reproducing, transmitting, modifying and adapting Your Content without any further reference to you or attribution of authorship (for example, we may, but are not obliged to, remove identifiable features in a quote that you post to protect your anonymity). You acknowledge that your consent is irrevocable and is a genuine consent given under Part IX of the Copyright Act 1968 (Cth) and has not been induced by duress or any false or misleading statement.

3: Privacy

All personal information we collect from you will be handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.  For more information on how we handle your personal information please refer to our Privacy Policy at

4: Entire agreement

These terms and conditions represent the entire agreement between you and CanTeen concerning your use and access to this website and your use and access to the documents and information on it. No other term is to be included in these Terms and Conditions except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are expressly excluded.

These terms were last updated on 3rd June 2021.

For a full list of Parenting through Cancer resources click here
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